9club Privacy Policy — Malaysian User Information Protection
This Privacy Policy explains how 9club collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. We respect your privacy and are committed to keeping your data secure.
Updated: January 2026 | Applies to all 9club platform users in Malaysia
1. What Information Do We Collect?
When you register and use the 9club platform, we collect several categories of information necessary to operate our services safely and effectively. This collection is essential for us to deliver the best possible experience to users in Malaysia.
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and grant access to your account.
Device and Browser Information
We collect technical data such as device type, operating system, phone model, browser type, IP address, and screen resolution. This helps us ensure the platform runs smoothly on your device, including the Android and iOS phones used by most Malaysian users.
Payment Information
To process deposit and withdrawal transactions in Malaysian Ringgit (RM), we store payment method information such as your bank account number, account holder name, or TNG e-wallet details. We do not store full credit or debit card numbers—this sensitive information is handled securely by third-party payment processors.
Usage Data
We record in-platform activity such as games played, bets placed, session duration, pages visited, and interactions with buttons or menus. This data is used for platform improvement and internal analysis.
2. How Is This Information Used?
9club uses collected information solely for legitimate purposes related to service provision. We do not use user data for other purposes without explicit consent.
- Identity verification and account security — ensuring that only the rightful account owner can access and conduct transactions.
- Processing deposits and withdrawals — enabling financial transactions in MYR to be processed accurately and securely.
- Customer support — when you contact the 9club support team, your account records and transaction history are used to help resolve issues more efficiently.
- Platform Improvement — usage data helps us understand how users interact with the platform and identify areas for enhancement.
- Legal compliance — certain information is retained to meet reporting and compliance requirements applicable in Malaysia.
- Service communications — sending account-related notifications, promotions you have opted into, or important platform updates.
3. Cookies and Session Tracking
The 9club platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. Cookies are small files stored on your device by your web browser.
Types of Cookies Used
- Session Cookies — used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close the browser.
- Optional cookies — save settings like your preferred language and display layout for your convenience on future visits.
- Analytics Cookies — collecting anonymised data on how users interact with the platform for internal improvement purposes.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including your ability to stay logged in.
4. Data Storage, Security & Third-Party Sharing
Storage Security
All user data is stored on servers protected by industry-standard encryption. Access is limited to authorized personnel and controlled through multi-factor authentication. 9club regularly conducts security audits to ensure data protection stays up to date.
Third-Party Sharing
9club does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information may only be shared under the following circumstances:
- Recognised payment processors that handle financial transactions in MYR.
- Malaysian authorities where required by law or court order.
- Technical service providers that assist in operating the platform, bound by strict confidentiality agreements.
5. User Rights and How to Contact Us
As a 9club platform user, you have certain rights regarding the personal information we hold about you. We respect these rights and will process any related requests within a reasonable timeframe.
Right of Access
You may request a copy of the personal information we hold about you at any time by emailing our support team.
Right to Rectification
If any information we hold about you is inaccurate or out of date, you have the right to request an immediate correction through your account settings or by contacting customer support.
Right to Erasure
You may request the deletion of your account and personal data, subject to financial record retention requirements mandated under Malaysian law.
Right to Withdraw Consent
You may withdraw your consent to receive marketing communications at any time through the notification settings in your account.
Policy Changes and How to Contact Us
9club reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to users via in-platform notifications or email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
For any enquiries regarding this Privacy Policy or to submit a request relating to your personal data, please contact the9club team by email at [email protected] or via the live chat on the platform. You may also refer to the FAQ page for more information.
Questions About Your Data?
The 9club support team is available to assist you in Bahasa Malaysia for any enquiries related to privacy, account security, or personal data management.